Pro Bono Services:
Empowering the SaaS Value.
We believe that a rising tide lifts all boats. As experts in Customer Experience, Service Value and Quality Optimization in the SaaS industry, we're committed to sharing our expertise and fostering growth across the entire ecosystem.
Our pro bono services are designed to empower organizations of all sizes, from fledgling startups to established nonprofits, helping them harness the power of SaaS solutions and customer-centric strategies.
1
Digital Transformation
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Help organizations develop a tailored digital transformation strategy that aligns with their customer experience goals
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Offer change management support to ensure smooth adoption of new technologies and processes
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Provide ongoing guidance and support throughout the transformation journey.
2
Vendor Selection Advisory
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Offer expert guidance throughout the vendor selection process, leveraging our deep understanding of the SaaS ecosystem
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Provide tools and templates for requirements gathering, RFP creation, and vendor evaluation
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Facilitate vendor demonstrations and help clients interpret the results in the context of their specific needs.
3
Customer Experience Health Check
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Customer Experience Health Check includes assessment of client's customer experience, a report with key findings, and actionable recommendations. This helps clients improve their Customer Experience early on and sets the right foundation for user adoption and value increase.
4
Technology Roadmap Development
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Assist clients in creating long-term technology roadmaps that account for evolving customer needs and emerging technologies.