SaaS Strategy Consultancy
Maximizing SaaS Value
We address the challenges at strategic and operational levels
We partner with change agents, leaders and decision makers, to forge and optimize high value partnerships. We specialize in:
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Rapidly establishing new SaaS relationships
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Transforming underperforming SaaS partnerships
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Creating sustainable, mutually beneficial alliances.
By engaging with us, we provide:
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In-depth industry knowledge and practice: Leveraging deep industry insight and experience, our approach transforms your initiatives into tangible results in accordance with the dynamic business landscape
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Actionable Insights: We help decision-makers drive actionable short and mid terms objectives, and rapidly improve their business positions
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Proximity and partnership: By fostering a culture of ownership, accountability and transparency, we partner closely with you to achieve your objectives as they become ours.
Where We Help
Rivvalue guides clients through every stage of their SaaS Decision Journey, from Vendor Selection to Growth Development. We provide:
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Strategic Partner Selection: Ensuring clients choose the most valuable SaaS suppliers aligned with their business goals and operational requirements
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Maximized ROI: Optimizing return on investment and service quality for every SaaS engagement
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Enhanced Customer Experience: Improving both the experience clients receive from their SaaS partners, and the experience they deliver to their own customers.
Working side-by-side with our clients, we deliver strategic, transformative, and actionable insights tailored to each organization's unique operational model, industry position, and business priorities, ensuring their SaaS ecosystem functions as optimized value delivery engine that drives business growth and competitive advantage.
B2B SaaS Customer Decision Journey
Vendor Selection
To develop and implement a structured, objective SaaS supplier selection process: Business Case, ROI, TCO, Market Research, Product Score, Vendor Score, License Structure, Pricing Model, Master Agreement and SLA negotiation, Project planning, Data Migration, Data Privacy Policies
Customer Experience
Know the key areas required for sustainable growth: Customer Satisfaction Metrics (CSAT, NPS), End User Feedback, Customer Feedback, Customer Sentiment Analysis, Customer Interaction Quality, Employee NPS, Communication and Transparency
Value and Service Levels
Our framework aims at optimizing your SaaS investment: ROI, TCO, Non-Quality Cost, Watermelon Effect, SLA Compliance, Vendor Liability, Penalties, Service Credits, Cost Savings Opportunities, License Usage, Business Continuity