SaaS Strategy Consultancy

Maximizing SaaS Value

We address the challenges at strategic and operational levels

Diagram with three overlapping red circles, highlighting a central almond-shaped area. Below is the text 'RIVVALUE'. An arrow points up from the bottom of the shape.

We partner with change agents, leaders and decision makers, to forge and optimize high value SaaS offerings. We specialize in:

  • Rapidly establishing new B2B SaaS relationships

  • Transforming underperforming SaaS offerings or partnerships

Where We Help

Rivvalue guides clients through every stage of their SaaS Decision Journey, from Vendor Selection to Growth Development. We provide:

  • Ensuring clients choose the most valuable SaaS suppliers aligned with their business goals and operational requirements

  • Improving both the experience clients receive from their SaaS partners, and the experience they deliver to their own customers.

  • Optimizing return on investment and service quality for every SaaS engagement

Flowchart of buying process: Identify, Research, Consideration & Evaluation, Decision, Purchase, with arrows between stages.

B2B SaaS Customer Decision Journey

Pre-Purchase Phase

  • To develop and implement a structured, objective SaaS supplier selection process: Business Case, ROI, TCO, Market Research, Product Score, Vendor Score, License Structure, Pricing Model, Master Agreement and SLA negotiation, Project planning, Data Migration, Data Privacy Policies

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Three overlapping red diamond shapes on a white background.
Diagram depicting customer journey stages: Use & Service, Loyalty, with arrows indicating Expand, Enhance, Refer, and Extend.

Post-Purchase Phase

  • Know the key areas required for sustainable growth: Customer Experience Metrics (NPS, CES, CSAT), End User Feedback, Customer Feedback, Customer Sentiment Analysis, Customer Interaction Quality, Employee NPS, Communication and Transparency

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  • Our framework aims at optimizing your SaaS investment: ROI, TCO, Non-Quality Cost, Watermelon Effect, SLA Compliance, Vendor Liability, Penalties, Service Credits, Cost Savings Opportunities, License Usage, Business Continuity

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Three overlapping red diamond shapes with varying transparency on a white background.
Customer journey diagram with stages: Identify, Research, Consideration & Evaluation, Decision, Purchase, Use & Service, Loyalty. Additional stages: Expand, Enhance, Refer, Extend.