The digital transformation of healthcare systems in Quebec is accelerating, with the adoption of Law 15 placing a strong emphasis on modernizing processes and technologies. Epic, who has won the RFP to provide a Digital Health Record solution to Quebec's health system, estimated at 1.5 Billions over 15 years, is a leader in the EHR market with 24% of the Canadian market share, just behind Meditech (30%).

1. Initial Implementation Costs

The upfront costs of implementing a SaaS solution can be substantial, often catching businesses off guard. These expenses include data migration, integration with existing systems, and staff training. To overcome this challenge, companies should conduct a thorough needs assessment and create a detailed implementation plan.

What is Trust ? "Trust is the level of expectation we have of another person when in a situation of risk"

In the world of Software as a Service (SaaS), renewals are critical moments that determine whether a customer continues to see value in a provider’s solution. To make informed renewal decisions, businesses must thoroughly evaluate the customer experience (CX) and gather end-user feedback. These insights offer a comprehensive understanding of how well a SaaS solution meets the organization’s needs and expectations.

In the rapidly evolving landscape of enterprise software, artificial intelligence has fundamentally changed what we expect from our tools. Yet many organizations continue to structure their Service Level Agreements (SLAs) around metrics designed for traditional software systems.

As Artificial Intelligence (AI) transforms business operations, it's crucial to reimagine how we define, measure, and guarantee service quality.