Insights Hub
Our domain experts have curated a collection of insightful reports, publications, articles and resources we believe are beneficial to most of cloud investments, digital transformation, customer experience and supplier relationship management.
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This Isn’t Another Article About How to Calculate NPS.
Most Net Promoter Score content stops at the score — how to collect it, calculate it, and compare it. But that’s not where the real value lies. NPS, like blood pressure in medicine, is only useful when it leads to action. This article explores how to operationalize NPS — using it to inform pricing, product, service, and strategy — with practical examples and real business impact. Because knowing your score is easy. Acting on it is what drives results.