Insights Hub
Our domain experts have curated a collection of insightful reports, publications, articles and resources we believe are beneficial to most of cloud investments, digital transformation, customer experience and supplier relationship management.
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Partnership is about Trust
What is Trust ? "Trust is the level of expectation we have of another person when in a situation of risk"
Rethinking SLAs for AI-Based Software: Beyond Uptime and Refresh Rates
In the rapidly evolving landscape of enterprise software, artificial intelligence has fundamentally changed what we expect from our tools. Yet many organizations continue to structure their Service Level Agreements (SLAs) around metrics designed for traditional software systems.
As Artificial Intelligence (AI) transforms business operations, it's crucial to reimagine how we define, measure, and guarantee service quality.