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Rethinking SLAs for AI-Based Software: Beyond Uptime and Refresh Rates
In the rapidly evolving landscape of enterprise software, artificial intelligence has fundamentally changed what we expect from our tools. Yet many organizations continue to structure their Service Level Agreements (SLAs) around metrics designed for traditional software systems.
As Artificial Intelligence (AI) transforms business operations, it's crucial to reimagine how we define, measure, and guarantee service quality.