Insights Hub
Our domain experts have curated a collection of insightful reports, publications, articles and resources we believe are beneficial to most of cloud investments, digital transformation, customer experience and supplier relationship management.
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Analysis of EMR/EHR Solutions Performance from a User Experience Perspective
The digital transformation of healthcare systems in Quebec is accelerating, with the adoption of Law 15 placing a strong emphasis on modernizing processes and technologies. Epic, who has won the RFP to provide a Digital Health Record solution to Quebec's health system, estimated at 1.5 Billions over 15 years, is a leader in the EHR market with 24% of the Canadian market share, just behind Meditech (30%).
Top 10 Ways Total Cost of Ownership of SaaS Solutions Impacts ROI
1. Initial Implementation Costs
The upfront costs of implementing a SaaS solution can be substantial, often catching businesses off guard. These expenses include data migration, integration with existing systems, and staff training. To overcome this challenge, companies should conduct a thorough needs assessment and create a detailed implementation plan.
The Importance of Evaluating Customer Experience and End-User Feedback for SaaS Renewals
In the world of Software as a Service (SaaS), renewals are critical moments that determine whether a customer continues to see value in a provider’s solution. To make informed renewal decisions, businesses must thoroughly evaluate the customer experience (CX) and gather end-user feedback. These insights offer a comprehensive understanding of how well a SaaS solution meets the organization’s needs and expectations.
Rethinking SLAs for AI-Based Software: Beyond Uptime and Refresh Rates
In the rapidly evolving landscape of enterprise software, artificial intelligence has fundamentally changed what we expect from our tools. Yet many organizations continue to structure their Service Level Agreements (SLAs) around metrics designed for traditional software systems.
As Artificial Intelligence (AI) transforms business operations, it's crucial to reimagine how we define, measure, and guarantee service quality.